agentnoda.

India

Privacy Policy

Effective: 27 May 2026 Last updated: 27 May 2026

This privacy policy describes how KSVARAMP VOICE TECH PRIVATE LIMITED ("we", "us", "KSVARAMP") collects, uses, and protects personal data when you use the agentnoda platform in India ("the Service"). It is intended to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 together with the rules made thereunder.

Who we are

KSVARAMP VOICE TECH PRIVATE LIMITED, a private limited company incorporated under the laws of India, with its registered office at 64 Natesa Nagar 4th Main Road, Virugambakkam, Chennai - 92, Tamil Nadu, India.

Contact: karthik@ksvaramp.com.

What we collect

When you sign up for and use the Service, we collect:

  • Account information: name, email address, mobile number, organisation name, billing address.
  • Authentication data: hashed passwords, JWT session tokens, login timestamps and IP addresses.
  • Customer data: contact lists, lead information, scripts, and other content you upload or generate inside the Service.
  • Call data: outbound and inbound call audio, transcripts, AI-generated summaries, call disposition, and call metadata.
  • Billing data: payment-method tokens, invoice history. Card and UPI details themselves are handled by our payment processor and never reach our servers.
  • Usage data: pages visited, features used, error logs, performance telemetry.

How we use it (purposes of processing)

  • Provide, operate, and improve the Service.
  • Authenticate sessions and enforce per-account isolation.
  • Generate, deliver, and bill for outbound calls; transcribe and analyse call recordings.
  • Send transactional email and SMS (receipts, account notices, summaries you opt into).
  • Detect, investigate, and prevent abuse, fraud, and security incidents.
  • Meet legal, tax, and regulatory obligations under Indian law.

Your data principal rights (DPDP Act)

You have the right to:

  • Access: obtain a summary of the personal data we hold about you.
  • Correction and erasure: request correction or deletion of inaccurate, incomplete, or out-of-date personal data.
  • Grievance redressal: lodge a grievance with our Grievance Officer (details below). If unresolved, you may lodge a complaint with the Data Protection Board of India.
  • Nomination: nominate another individual to exercise your rights in the event of your death or incapacity.
  • Withdraw consent: where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, email karthik@ksvaramp.com.

Grievance Officer

In accordance with the DPDP Act and the Information Technology (Reasonable Security Practices) Rules, 2011, our Grievance Officer is:

  • Name: Karthik (Director, KSVARAMP VOICE TECH PRIVATE LIMITED)
  • Email: karthik@ksvaramp.com
  • Address: 64 Natesa Nagar 4th Main Road, Virugambakkam, Chennai - 92, Tamil Nadu, India

We will acknowledge grievances within 24 hours and resolve them within the period prescribed by applicable law.

Customer data vs personal data of third parties

When you use the Service to contact your own leads or customers, you remain the Data Fiduciary in respect of that data under the DPDP Act. KSVARAMP processes it on your instructions as a Data Processor. You are responsible for obtaining any consent and notice required under Indian law (including the DPDP Act, TRAI's Unsolicited Commercial Communications Regulations, and any sector-specific obligations) before contacting any individual through the Service.

Subprocessors

We use trusted third parties to operate the Service:

  • Google Cloud Platform — hosting and storage (asia-south1, Mumbai).
  • Razorpay — billing and subscription management.
  • TATA Tele Business Services (TTBS) — SIP carrier for outbound and inbound calls in India.
  • OpenAI — large-language-model processing for post-call analysis and AI agent reasoning.
  • ElevenLabs — speech-to-text and text-to-speech for the AI voice pipeline.
  • Zoho ZeptoMail — transactional email delivery (India region).
  • SendGrid — fallback transactional email delivery.

These subprocessors are contractually bound to process data only on our instructions and to maintain appropriate security controls.

Where your data lives

Indian customer data, call recordings, and transcripts are stored in Google Cloud's asia-south1 (Mumbai) region. Some processing (AI inference via OpenAI / ElevenLabs) occurs on infrastructure outside India operated by those providers; we use those providers under appropriate contractual safeguards.

How long we keep it

  • Account data: while your account is active, and for a reasonable period after closure for billing and legal-compliance purposes.
  • Call recordings and transcripts: 180 days by default. You may request earlier deletion at any time.
  • Tax and billing records: 8 years, as required by Indian tax law and the Companies Act, 2013.

Security

We use TLS 1.2+ for data in transit, encrypted storage at rest, role-based access controls, audit logging, and a least-privilege production access model. No system is perfectly secure; you are responsible for keeping your password and any API keys confidential.

Cookies and analytics

The marketing site uses minimal cookies for region preference and anonymous analytics. The signed-in app uses an authentication-only session token. We do not run advertising trackers.

Children

The Service is for business use and is not directed at individuals under 18. We do not knowingly collect personal data from minors.

Changes to this policy

We will post any material change to this page and update the "Last updated" date above. For substantive changes, we will also email account holders.

Contact

Privacy questions and requests: karthik@ksvaramp.com.