Privacy Policy

Effective: 27 May 2026 Last updated: 27 May 2026

This privacy policy describes how Void Inc. ("we", "us", "Void Inc.") collects, uses, and protects personal information when you use the agentnoda platform in Australia ("the Service"). It is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who we are

Void Inc. is registered in Brisbane, Queensland, Australia. Contact: support@voidinc.ai.

What we collect

When you sign up for and use the Service, we collect:

• Account information: name, email address, phone number, organisation name, billing address.
• Authentication data: hashed passwords, JWT session tokens, login timestamps and IP addresses.
• Customer data: contact lists, lead information, scripts, and other content you upload or generate inside the Service.
• Call data: outbound and inbound call audio, transcripts, AI-generated summaries, call disposition, and call metadata (duration, timestamps, phone numbers).
• Billing data: payment-method tokens, invoice history. Card details themselves are handled by Stripe and never reach our servers.
• Usage data: pages visited, features used, error logs, performance telemetry.

How we use it

• Provide, operate, and improve the Service.
• Authenticate sessions and enforce per-account isolation.
• Generate, deliver, and bill for outbound calls; transcribe and analyse call recordings.
• Send transactional email (receipts, account notices, summaries you opt into).
• Detect, investigate, and prevent abuse, fraud, and security incidents.
• Meet legal, accounting, and regulatory obligations.

Customer data vs personal information of third parties

When you use the Service to contact your own leads or customers, you remain the controller of that data. Void Inc. processes it on your instructions as a service provider. You are responsible for obtaining any consent required under Australian law (including the Privacy Act 1988, the Do Not Call Register Act 2006, and the Spam Act 2003) before contacting individuals through the Service.

Subprocessors

We use trusted third parties to operate the Service:

• Google Cloud Platform — hosting and storage (australia-southeast1).
• Stripe — billing and subscription management.
• Twilio — SMS delivery and phone number provisioning.
• Telnyx — SIP carrier for outbound and inbound calls in Australia.
• OpenAI — large-language-model processing for post-call analysis and AI agent reasoning.
• ElevenLabs — speech-to-text and text-to-speech for the AI voice pipeline.
• SendGrid — transactional email delivery.

These subprocessors are contractually bound to process data only on our instructions and to maintain appropriate security controls.

Where your data lives

Australian customer data, call recordings, and transcripts are stored in Google Cloud's australia-southeast1 region. Limited routing metadata may transit through global Stripe / Twilio / OpenAI / ElevenLabs infrastructure as part of those services' normal operation.

How long we keep it

• Account data: while your account is active, and for a reasonable period after closure for billing and legal-compliance purposes.
• Call recordings and transcripts: 180 days by default. You may request earlier deletion at any time.
• Billing records: 7 years, as required by Australian tax and corporate-record law.

Your rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your personal information, subject to legal retention obligations.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, email support@voidinc.ai.

Security

We use TLS 1.2+ for data in transit, encrypted storage at rest, role-based access controls, audit logging, and a least-privilege production access model. No system is perfectly secure; you are responsible for keeping your password and any API keys confidential.

Children

The Service is for business use and is not directed at individuals under 18. We do not knowingly collect personal information from minors.

Cookies and analytics

The marketing site uses minimal cookies for region preference (set when you switch regions via the header pill) and anonymous analytics. The signed-in app uses an authentication-only session token. We do not run advertising trackers.

Changes to this policy

We will post any material change to this page and update the "Last updated" date above. For substantive changes, we will also email account holders.

Contact

Privacy questions and requests: support@voidinc.ai.